Who should you contact?

If you are a member of the public and you wish to raise an issue with us about any cinema film or DVD you have seen, you should do so in writing, either by sending an email to: feedback@bbfc.co.uk or by writing to:  The Director, BBFC, 3 Soho Square, London W1D 3HD.  You will receive an individual written reply.

There are some matters which the BBFC cannot deal with.

• We have no control over the pricing of either cinema tickets or refreshments.  Complaints about these matters should be directed to the manager of the cinema.
• We do not make films and so cannot deal with complaints about the quality of the film.
• We do not regulate television or the internet so any complaints should be directed to Ofcom, the television regulator, even if it is about a film seen on television.
• We have no control over which film trailers and advertisements are shown before any particular film at the cinema.  Trailers and advertisements should be of the same category as the main feature, or lower.  If you are complaining about a trailer or advertisement which is of a higher category than the main feature you should complain to the cinema manager or cinema head office.
• Videos marked with the E (for exempt) symbol have not been classified by the BBFC.  Videos which are designed to educate, inform or instruct or which are concerned with music, sport or religion are exempt from classification unless they contain certain extreme content.

If you have a more general enquiry relating to the work of the BBFC you might find the answer in our Frequently Asked Questions. If you are interested in a particular film you can search our website using the title of the film, the director or a cast member.

Other contacts at the BBFC

The BBFC’s business hours are Monday to Friday 9am to 6pm.  The BBFC cannot deal with any questions to do with submitting a film outside those hours.